Hurricane Preparedness
Don’t Wait Until Disaster Strikes
Even when our credit union is either physically impacted or located in an area impacted by a disaster, we continue to perform back office operations.
These Services Include
ACH postings (both deposits and withdrawals)
Share Draft (Checking) Clearings
Debit Card Processing
Credit Card Processing
Now that we are in hurricane season, we want to provide you with some resources to help you if we experience a hurricane this season. See below for a list of resources that we compiled. Always check our website to get the most up-to-date information on our operational status. It is our goal to resume branch operations as soon as possible. We may also communicate with you via text messaging.
Co-Op Shared Branching
When the Metro New Orleans area is in disaster mode, you will need to utilize the Shared Branching Network to conduct in-person transactions. There are over 30,000 ATMs and 5,600 shared branch locations in the United States.
Simply text the zip code you are in to 91989 to see shared branch locations as well as shared branch ATMs close to you.
You can also download the Mobile App or select the locator button and go to the Co-Op Shared Branching website.
Download CO-OP ATM SHARED BRANCH LOCATOR App
Online & Mobile Banking
Access our NEW Online Banking (effective 10/1/25) by clicking the blue button beneath our logo at the top of the screen. If you’re not enrolled yet, you’ll want to do so now. If you are enrolled, make sure you try your login and password so you’re not scrambling to remember it. We also recommend that you select e-Statement enrollment while you’re there.
We also recommend that you Download the NEW POECU Mobile App (effective 10/1/2025) for free onto your iPhone or Android. Once downloaded, sign in using your Online Banking credentials.
Features:
View your account(s) and any account you are associated with.
Transfer money from one POECU account to another
Make deposits through Remote Deposit Capture** see below.
Enroll in Bill Pay.
Enroll to receive e-Statements.
Set up a variety of alert notifications for example, a low balance alert.
Change Personal Profile and Contact information
Connect to some of our most popular website pages like shop for a car, view recent newsletters, contact us and MORE!
Message and data rates may apply
**Deposits on the mobile app with Remote Deposit Capture (RDC)
Check must be endorsed: “FOR MOBILE DEPOSIT ONLY, POECU, ACCOUNT #, SIGNATURE”.
RDC deposits are limited to $2,000/ck. The payee must be on the account.
Audio Response Telephone Number
The 1-800 Audio Teller Feature has sunset and been disabled. Online & Mobile Banking offers the same feautures and much more!
Debit Card Issues
Shazam Decline/Fraud: 1 (855) 219-5399
Brella: Enter travel notes, turn card on/off, and set up alerts for account activity
Credit Card Information
Call the phone number on the back of your POECU Visa Credit Card 1 (800) 259-0118
Hurricane Preparedness Online Toolkit
We recommend following the hurricane preparation guidelines provided by Ready.gov to help you stay safe before, during, and after a hurricane. Select the Toolkit button for more details.
Sign up for real-time alerts
Prepare for power outages with cash on hand, battery-powered device chargers, easy-open non-perishables, and gas canisters
Plan for evacuation and family communication
Create an emergency kit (see checklist below)
Protecting your home
Surviving during a hurricane
Staying safe after a hurricane
And more
This Toolkit provides you with a strong, comprehensive guide on what to do before, during, and after a hurricane.
Emergency Kit Checklist
You’ll need plenty of supplies on hand, not just to get through a hurricane itself but also to be able to function in its aftermath. We recommend this checklist from Ready.gov to prepare your Emergency Kit to last you for several days. Click the button below to view the list and also download a printable version to take with you to the store. Use this checklist to build an Emergency Kit that you can take with you if you evacuate, or use if you stay during a storm.
Don’t forget to withdraw cash before the storm and put it aside in your Emergency Kit.
Although it isn’t included in the checklist, we also recommend including a hatchet or axe in the kit for creating an escape access point if you end up having to stay.