Hurricane Preparedness

Don’t Wait Until A Disaster Strikes!

Even when our credit union is either physically impacted or located in an area impacted by a disaster, we continue to perform back office operations. These services include:


• ACH postings (both deposits and withdrawals)

• Share Draft (Checking) Clearings

• Debit Card Processing

• Credit Card Processing


Now that we are in hurricane season, we want to provide you with some resources to help you if we experience a hurricane this season. See below for a list of resources that we compiled. Always check our website, www.poecu.org, to get the most up to date information of our operational status. It is our goal to resume branch operations as soon as possible. We may also communicate with you via text messaging.

Co-Op Shared Branching

When the metro New Orleans area is in disaster mode, you will need to utilize the Shared Branching Network to conduct in-person transactions. There are over 30,000 ATMs and 5,600 shared branch locations in the United States.
To find a shared branch location near you, simply text the zip code you are in to 91989 to see shared branch locations as well as shared branch ATMs close to that zip code.
You can also download the app COOP ATM SHARED BRANCH LOCATOR from the app store, or click the locator button below to be brought to the co-op shared branching website:

Online Banking

Members will still be able to access their Home Banking at www.POECU.org.

Mobile Banking

Our mobile banking app is called TouchBanking. To download this app, you will need the app code (GoMobile0499).

Remote Deposit Capture (RDC)

This is accessed through the TouchBanking app. Contact POECU to get set up. Check must be endorsed as follows: “FOR MOBILE DEPOSIT ONLY, POECU, ACCOUNT #, SIGNATURE”. RDC deposits are limited to $2,000/ck. The payee must be on the account.

Audio Response Telephone Number

Call 1 (800) 411-9467. You will need to know your member number and last 4 numbers of your SSN for 1st time users. You will be prompted to set up a new 4 digit PIN. You can check your balance, deposits, cleared items and make intra account transfers.

Debit Card Issues

• Shazam Decline/Fraud: 1 (855) 219-5399

• Brella: Enter travel notes, turn card on/off, and set up alerts for account activity.

Credit Card Information

Call the phone number on the back of your POECU VISA Credit Card, 1 (800) 259-0118.

Ready.gov Hurricane Preparedness Online Toolkit

We recommend following the hurricane preparation guidelines provided by Ready.gov to help you stay safe before, during and after a hurricane. Click the link below to see full details on the following topics.

  • Sign up for real-time alerts

  • Prepare for power outages with cash on hand, battery-powered device chargers, easy open non-perishables, gas canisters

  • Plan for evacuation and family communication.

  • Create an emergency kit (see checklist below)

  • Protecting your home

  • Surviving during a hurricane

  • Staying safe after a hurricane

  • And more

This toolkit provides you with a strong comprehensive guide on what to do before, during, and after a hurricane. Click the link below to access the site.

Emergency Kit Checklist

You’ll need plenty of supplies on hand not just to get through a hurricane itself but also to be able to function in its aftermath. We recommend this checklist from Ready.gov to prepare your Emergency Kit to last you for several days. Click the button below to view the list and also download a printable version to take with you to the store. Use this checklist to build an emergency kit that you can take with you if you evacuate, or use if you stay during a storm.

DON’T FORGET TO WITHDRAW CASH BEFORE THE STORM AND PUT IT ASIDE IN YOUR EMERGENCY KIT

Although it isn’t included in the checklist, we also recommend including a hatchet or axe in the kit for creating an escape access point if you end up having to stay.